Shipping your order
At Uni Strength, we process your order as quickly as possible. The lead times below are for guidance only and apply to metropolitan France: your order is usually prepared within 24 to 48 working hours of receiving your payment, then delivered in approximately 2 to 8 working days. For other destinations, lead times vary by country and carrier. If you order a bulky parcel or a pallet, our partner carrier will contact you by SMS to arrange an appointment: remember to give your phone number when ordering and to book the appointment using the link received by SMS. In the event of unforeseen circumstances (out-of-stock items, public holidays, strikes, bad weather), lead times may be longer; we will then let you know as soon as possible to give you the new lead time or offer you a solution. If you have any questions, we are here to help.
Receiving your order
When you receive your Uni Strength order, it is important to check the contents of your parcel or pallet before accepting delivery. If you notice a problem or breakage, please report it to the carrier immediately by noting the details on the delivery note you will be asked to sign. Please note that remarks such as "subject to unpacking" or "packaging in poor condition" will not be taken into account in the event of a dispute. Notes of any damage or missing items must be made by the customer (the recipient) and are mandatory. If you accept goods without checking them first or without noting any problems, you are fully responsible for them. If nothing is written on the delivery note, a claim can still be made in writing within three days of delivery, in accordance with our general terms of sale.
Delivery of bulky or heavy orders
Items longer than 180 cm (bars, rack uprights) and orders over 30 kg are handed to a carrier specialising in bulky shipments. Depending on the size of the order, it is delivered as parcels or on a pallet.
- Your order is prepared in our warehouse and then handed to the carrier.
- The driver contacts you by SMS to agree on the delivery date. You choose the day that suits you.
- On the agreed day, the driver hands over the order at the address provided.
On receipt, check the number of parcels and the condition of the packaging in the presence of the driver. If a parcel is missing or damaged, write precise notes on the delivery note (for example "1 parcel missing" or "damaged box"), then contact us at [email protected] with photos. Remember to give a valid mobile number when ordering: this is the number the driver will use to contact you.
Tracking your delivery
Orders are prepared Monday to Friday, usually within 24 to 48 working hours. Once your order has shipped, allow 2 to 8 working days for delivery in metropolitan France (lead times for guidance only). Bulky or heavy orders are delivered by the carrier Heppner; here is how to track your delivery.
The easiest way: open your order details, from your account ("My orders" section) or from the Track my order page if you ordered without an account. The "Track my delivery with Heppner" button opens the carrier's tracking page already filled in with your consignment number (UNI followed by the order number) and your postcode: all you have to do is click "Chercher" (Search).
1. The tracking link by email
On the evening of shipment, you automatically receive an email from the carrier Heppner. It contains your tracking link and your Heppner tracking number (8 digits).
This tracking number is different from your Uni Strength order reference (9 letters, for example PPCZGCKKK), which is only used for our internal tracking. For anything you need to do with the carrier, use the Heppner tracking number.
You can also track your delivery on the recipient tracking page of the Heppner website, with your tracking number and the delivery postcode.
2. The SMS to book your appointment
When your order reaches the Heppner depot for your area, Heppner sends you an SMS to schedule the delivery. It usually comes from 38008 and looks like this (in French): "Bonjour, programmez la livraison de votre commande … sur https://t2m.io/… avec la réf. … Transports HEPPNER".
Open the link and choose the day that suits you. Until you have chosen a date, your order stays on hold at the depot.
3. The stages shown in tracking
- Collected: Heppner has collected your order from our warehouse.
- Awaiting delivery: your order has arrived at the depot for your area. Keep an eye on your SMS messages.
- Awaiting appointment instructions: the depot is waiting for you to choose a date using the link received by SMS.
- Delivery scheduled: the delivery date is set.
- Delivered: your order has been handed over to you.
4. Contacting the Heppner depot
If you cannot find the SMS, call the Heppner depot handling your delivery and give them your Heppner tracking number. Their contact details are in the "Notre réseau" (Our network) section of the Heppner website: look for the depot closest to your postcode.
If you have received neither an email nor an SMS from the carrier within 7 days of shipment, check your spam folder, then write to us at [email protected] with your order reference.
Delivery conditions and benefits
Metropolitan France (excluding Corsica):
- Free delivery on purchases of €300 incl. VAT or more; below that, a weight-based rate shown in the cart.
Corsica: €25 excl. VAT for purchases from €300 to €1,000, €12.50 excl. VAT from €1,000 to €2,000, free delivery above €2,000 (below €300, weight-based rate shown in the cart).
European Union: costs calculated by weight and shown in the cart before payment; the VAT of the delivery country applies. Delivery costs drop by 10% for every €500 of purchases (−10% from €500, −20% from €1,000, and so on) and delivery is free from €5,000.
The purchase amount excludes delivery costs: it is the total of the items shown in the cart, after discounts for France and Corsica, before discounts for other countries.
Delivery in Europe outside the European Union
We deliver to Switzerland, Liechtenstein, the United Kingdom, Norway as well as Bosnia and Herzegovina, Serbia, Montenegro, Albania, North Macedonia and Moldova. For these destinations, prices are invoiced excluding French VAT. Import VAT, customs duties and customs clearance fees in your country are payable by you and must be paid to the carrier on delivery.
Delivery costs: calculated by weight and shown in the cart before payment. They drop by 10% for every €600 of purchases for Switzerland, Liechtenstein, the United Kingdom and Norway (free delivery from €6,000), and for every €500 for the other countries above (free delivery from €5,000).
Your country is not on the list (Ukraine, Kosovo...)? We can deliver on a quote basis for orders of €800 or more. Contact us at [email protected].